Help

We all need a helping hand from time to time.  We’ve made sure that help with your hosting is available in a method that suits you.

Knowledge base

Visit the Knowledge base

Over 150 searchable guides for every aspect of your web hosting account.  Produced in house and updated regularly.  Available at help.netweaver.uk.

Open a ticket or send an email

Traditional support, by email or ticket, logged in your account for your future reference.  Out of hours support is available too.  Just click here to open a ticket, or send an email to help@netweaver.uk.  Response time will be under 30 minutes during office hours.

Ticket
Chat

Live Chat

Chat with us in real time – just click the green chat icon in the bottom right hand corner of your screen.  Available from 10am until 4pm, Monday to Friday.

WhatsApp

Almost everyone uses WhatsApp to keep in touch with someone, you can now even use it to get help with your hosting.  Either add us to your phonebook with 01282 798704 or click here to start a conversation.  Available from 10am until 4pm, Monday to Friday.

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