We’re very sorry to hear that you are unhappy with any aspect of our service, and would like to put it right for you. To enable us to do this, please follow this procedure.
Firstly, please let us know the details of your complaint by emailing us at firstname.lastname@example.org
We aim to respond within 2 working days. If you’re still not happy with the outcome, please ask for your complaint to be passed onto a Director. You will receive our final response from a director within 5 working days.