Support at NetWeaver

November 8, 2017
Jake

Getting in touch with us

Here at NetWeaver, we want to make it as easy and as pain-free as possible for you to get the support you need.  We understand that sometimes our customers will need a helping hand as well as information on what we offer.  There are various methods that you could use to get in touch with us in your time of need and here I will be running through them to keep you up to date.

Live Chat

During office hours (9am-5pm) one of the quickest and easiest ways to contact us is through our live chat.  To access this all you have to do is visit our website here.  From here click the ‘Chat with our team’ tab in the bottom right and enter your name in addition to your email address as seen below.

Live chat support

Following this, you can type your query and wait for one of the team to get back to you.  As the chat is only accessible when one of us is available you will never be waiting long for a response.

Telephone Support

Since this summer we have begun offering telephone support.  We did this as we wanted to make it easy for you to get the support you need.  You can reach us on the phone throughout the day just like with live chat.  If somebody is available you will be helped straight away, however, if we are all busy we will take a message and get straight back to you.  To get in touch just call 01282 901000 and we will be happy to help.

Support tickets

If you want to get in touch with us at any time during the day just send us a support ticket.  We monitor and reply to these from 8am until 11pm, giving you all the help you need even outside of office hours.  To send us a ticket simply log in to the portal and click ‘Open Ticket’. You will then be notified when one of the team replies.

Knowledgebase

If you need assistance at any point you can always turn to our knowledgebase.  It is available 24/7 and has handy guides on how to do things with your account as well as solutions to the most common problems our customers seem to face.  It might be worth having a look next time a problem arises for you, just in case we have something that could help.  To find it simply visit https://my.netweaver.uk/knowledgebase.

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